TOTAL QUALITY FUNDAMENTALS
Learn how to effectively apply the fundamentals of total quality. Understand what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of nonquality, variation, and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership, and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Learn the ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award.
In this six-week online course, you will learn how successful organizations apply quality to their everyday activities. You will find out how to use teamwork to make the most of employees' abilities and potential. I will help you manage the process of change, reduce customer complaints, and increase customer service. You will learn of a number of quality fallacies and how to lessen their impact. REQUIREMENTS:
Internet access, e-mail, and the Internet Explorer or Netscape or Firefox Web browser. PRE-REQUISITES:
Refund & Enrollment Policy
The refund policy for Fayetteville Technical Community College's Continuing Education Division was established by the North Carolina Department of Community Colleges, Raleigh on October 15, 1993. The full refund policy is listed in the NC Administrative Code 23NCAC.2D.0203 (d) Brief Statement of Policy:
- A pre-registered extension student who officially withdraws from an extension class(es) prior to the first meeting of the class (should be 24 hours prior) will be eligible for a 100-percent refund by completing an official request form.
- The refund will be 75 percent if requested prior to the 10-percent date of the class(es) meeting.
- No refunds will be given after 10-percent of class meetings.
Deadline for registration is 5:00 P.M. (EST) Wednesday, a week before the course begins.
- To be officially enrolled in a course, students MUST log on and complete Quiz 1 by the first Friday of a course.
- To receive a passing grade for the course, students MUST complete 9 out of 12 quizzes and pass the final exam with a grade of a 70 or better. Failure to meet both requirements will result in a grade of "U" or unsatisfactory.
Accessing your course classroom:
- Please visit www.ed2go.com/ftcc.
- Double-check your receipt to make sure that you choose the correct course title and date!
- Once the home page pulls up, please type the course name into the Search Catalog bar at the top of the screen and press enter.
- When the course description pulls up, please click the red Add to Cart button.
- Choose your course date from the listing of dates in the "Session Date" drop down menu, and select the Continue to Checkout button.
- On the next page, if you are a returning student, please enter your e-mail address and password in the appropriate fields. At that point, continue through the steps until you reach the "Checkout" page.
- If you have never taken an Ed2Go course before, please create a username and password by clicking the link for new students. After creating your username and password, continue through the steps until you reach the "Checkout" page.
- Please click the "Checkout" button.
- After clicking the "Checkout" button, you will be taken to a page where you will read through the registration and payment information.
- If you have already registered and paid your registration fee on the Learn FTCC website, you will not need to make a payment for your course. At that time, please click on the "Enter My Classroom" button.
- If you have not registered and paid your registration fee on the Learn FTCC website, you will be directed to the Learn FTCC website to register and pay your registration fee. Afterwards, please click on the "Enter My Classroom" button.
- On the next page, please click the "Orientation" button on the next page and complete it.
- Write down your username and password in a safe location!
- On the start date of your course, you will return to the www.ed2go.com/ftcc home page, and click on the Classroom link to access your course or courses.