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Medical Office Training Courses


PLEASE NOTE: Starting with the April 2010 courses, the FTCC Med Online courses are for North Carolina residents only. Students who are currently enrolled in the Med Online courses will be allowed to complete their Part I and Part II courses. All new Part I enrollees must be North Carolina residents.

Complete the Health Information Technology program!  This course is the second course in the Health Information Technology program, which prepares students to manage the front office administration and computer support responsibilities of today's healthcare office.  In this specific course, students will focus on technology topics such as hardware, operating systems, networking, security, and troubleshooting as well as more specialized topics such as mobile devices, laptops, and printers. Upon completion of the Health Information Technology Parts I and II courses, students will be prepared for the Certified Electronic Health Records Specialist (CEHRS), and A+ 220-1001 Core 1 and 220-1002 Core 2 certification exams through the National Healthcareer Association (NHA) and Computing Technology Industry Association (CompTIA) respectively. 

Please Note: The student must complete both the Health Information Technology Part I and Health Information Technology Part II classes to successfully finish the Health Information Technology program.


To enroll in the Health Information Technology program, the student will be required to enroll in Health Information Technology Part I. After completing Health Information Technology Part I, the student will enroll in the companion Health Information Technology Part II course that is listed on the Course Schedule page. The student must complete both classes and pass the final exams to successfully finish the Health Information Technology program.


Students cannot enroll for more than one Med Online course at one time. A student must complete the Part I course of a program to be able to register for the Part II course of a program.


Start Date
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Refund & Enrollment Policy


Refund Policy

The refund policy for Fayetteville Technical Community College's Continuing Education Division was established by the North Carolina Department of Community Colleges, Raleigh on October 15, 1993. The full refund policy is listed in the NC Administrative Code 23NCAC.2D.0203 (d) Brief Statement of Policy:
  1. A pre-registered extension student who officially withdraws from an extension class(es) prior to the first meeting of the class (should be 24 hours prior) will be eligible for a 100 percent refund by completing an official request form.
  2. The refund will be 75 percent if requested prior to the 10 percent date of the class(es) meeting.*
  3. No refunds will be given after 10 percent of class meetings.

*Please Note:  If a student received a scholarship and paid a registration fee of $1.00 for his or her online course that started April 4th, 2018, the student is not eligible to receive a 75-percent refund if the student drops his or her course after the start date of the course and prior to the 10-percent point of the course.

Enrollment Policy

Enrollment for a course will end a several days prior to the course start date.
For example:

Course Start Date: Wednesday, January 15th, 2014 
        Enrollment Deadline: Wednesday, January 8th, 2014


  • Students cannot enroll for more than one Med Online course at the one time.
  • A student must complete the Part I course of a program to be able to register for the Part II course.
  • Access codes and passwords for course curriculum will be sent via e-mail to students on the day the course begins.

* To maintain registration in a course, students must log on to the online medical course web site and complete the course orientation within three days of the course start date. Failure to access the web site and complete the course orientation will result in a student's removal from the course.

Computer & Course Materials Requirements

Course materials are included in a student's registration fee for Med Online courses.

Materials for the Health Information Technology Part II course include two quick-reference exam study guides, a computer repair toolkit, a power supply tester, and a USB drive. Students should expect to receive their course materials seven to ten business days after the course drop/add/refund period expires. 

Upon successful completion of the course and passing of the final exams, CEHRS and two CompTIA A+ certification exam vouchers will be provided to the student.


Computer Requirements

Internet Access Hardware Software Browser Operating System Note:

* The Medical Transcription Editor program includes a third party software tool that makes the training only compatible with Microsoft Windows and Internet Explorer 7.x, 8.x., or 9.x.

** Mobile browsing devices are not currently supported. However, Career Step is investigating the implementation of mobile device support, and these specifications will be updated once a decision has been reached.

*** The Opera browser has been successfully utilized to view courses from an iPad.

CREDENTIAL INFORMATION: The Health Information Technology program prepares students for the Certified Medical Administrative Assistant (CMAA), Electronic Health Records Specialist (CEHRS), CompTIA A+ 220-1001 & 220-1002 exams. The Certified Medical Administrative Assistant (CMAA), Electronic Health Records Specialist (CEHRS), CompTIA A+ certifications are valid in North Carolina and the following states.

American SamoaMarylandPennsylvania
ArizonaMassachusettsPuerto Rico
ArkansasMichiganRhode Island
CaliforniaMinnesotaSouth Carolina
ColoradoMississippiSouth Dakota
FloridaNebraskaUS Virgin Islands
GuamNew HampshireVermont
HawaiiNew JerseyVirginia
IdahoNew MexicoWashington
IllinoisNew YorkWest Virginia
IndianaNorth CarolinaWisconsin
IowaNorth DakotaWyoming
KansasNorthern Mariana Islands