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Instructor-led Courses


FTCC ONLINE CUSTOMER SERVICE REPRESENTATIVE
PLEASE NOTE: The FTCC Online Career Training courses are for North Carolina residents only. Do you enjoy helping others? Many employers are looking for support staff who can provide quality customer service support! Are you an employer who is looking for professional development for your customer service departments or employees? If so, this course is the course for you! Whether you are looking for a new career or seeking professional development, learning customer service skills is important to your success as an employee and the success of an employer, business, or institution! From best practices in written and oral communication to problem-solving, this course will give you the knowledge and skillsets to make you an asset in the workplace! Come learn communication and correspondence skills, enhance your problem-solving techniques, and gain proficiency with programs such as Microsoft Office Word, Excel, and Outlook. This course also will cover soft skills that will help you succeed in the modern office setting and give you the competitive edge! 

**FTCC has partnered with eClerx to give students who successfully complete this course an opportunity to interview with eClerx as a Customer Care Specialist.**

REQUIREMENTS:

PRE-REQUISITES:

INSTRUCTOR: Dawn Gillis

Start Date
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Price
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January 8, 2025 $180.00

Refund & Enrollment Policy

 

Refund Policy

The refund policy for Fayetteville Technical Community College's Continuing Education Division was established by the North Carolina Department of Community Colleges, Raleigh on October 15, 1993. The full refund policy is listed in the NC Administrative Code 23NCAC.2D.0203 (d) Brief Statement of Policy:

  1. A pre-registered extension student who officially withdraws from an extension class(es) prior to the first meeting of the class (should be 24 hours prior) will be eligible for a 100-percent refund by completing an official request form.
  2. The refund will be 75 percent if requested prior to the 10-percent date of the class(es) meeting.
  3. No refunds will be given after 10-percent of class meetings.

Enrollment Policy

PRE-REGISTRATION IS REQUIRED BY 5:00 P.M. A WEEK BEFORE CLASS START DATE. PLEASE CHECK THE COURSE SCHEDULE FOR REGISTRATION DEADLINES.


 

Computer Requirements

A student in the FTCC Online Customer Service Representative course must have access to a personal computer and/or lap top computer in addition to consistent and reliable internet access.

A student also must have and provide FTCC with an e-mail address and phone number that FTCC administrative staff can utilize for course communication.