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Business Courses


CUSTOMER SERVICE REPRESENTATIVE
PLEASE NOTE: The FTCC Online Career Training courses are for North Carolina residents only.

Whether you are trying to break into a professional career or running your own business, customer service is an integral skill to have. FTCC, in partnership with 360training.com, is offering a course that addresses the challenges, duties, and required skill sets of modern-day customer-related practices. Learn the basics required to deal with customers in an office environment while also learning the basics of workplace success, grammar, business correspondence, and Microsoft Office suite. Books and materials are included in this course.

PRE-REGISTRATION IS REQUIRED BY 5:00 P.M. A WEEK BEFORE CLASS START DATE. PLEASE CHECK THE COURSE SCHEDULE FOR REGISTRATION DEADLINES.

REQUIREMENTS:
The student must complete the course curriculum and final exams successfully in order to receive certificates of completion.

*Please Note: This course requires that a student have Microsoft Office 2007 on his or her computer. If you do not have this program on your computer, please make sure that you have it before you start the course.

*Please note that a student must return the books and materials for the FTCC Online Career Training courses if he or she drops the course and requests a refund for the registration fees. Students can mail the books and materials to 360training.com's corporate office, or he or she can deliver the books to Neill Currie Room 11A on the FTCC main campus.

PRE-REQUISITES:

INSTRUCTOR: 360training.com

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